Wednesday, October 07, 2009

Applause and Customer Service

In the five plus years that I have worked for Applause I have sold tickets to all types of people. Travel agents,Concierges,Consumers,and normal people who just walked off the street. Prior to working here I had worked for another New York ticket broker as well. Now don't get me wrong. It was a good company to work for while I was there. I just feel that the level of customer service wasn't a strong as it could and should have been. Is Applause the only company you should buy tickets from?

Now most people would say,"Yes." Everybody knows that competition is a good thing. Without it where would we be? Without Coke would Pepsi be near as successful? Where would McDonald's be without Wendy's or Burger King? Without competition it might be easy to rest on your laurels and just keep doing the same old same old. Day in and day out. Luckily that will never happen.

Every day when I come to work I get the chance to talk about something that I love more than anything else. Live theatre. If I didn't I probably wouldn't be able to talk so passionately about it. That's what we do. When people ask me what I do I suppose the easy answer would be, "I sell tickets." Big deal. So do hundreds of other companies. What we do is provide a service. A service that I think is one of the best in the industry. Don't believe me? Why not give us a call. You'll be glad you did.

JWB
Applause Theatre and Entertainment
311 West 43rd Street
Suite 601
New York,NY 10036
212-307-7050 or 1-800-451-9930

http://www.applause-tickets.com/

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Posted by James @ 12:23 PM