Saturday, February 06, 2010
Customer Story
Well after three weeks of blogging about new shows and how you can get tickets for below face value I figured it was time for a more personal story about a customer I spoke to earlier this week. To be honest the week started off like any other. Quiet in the morning and then busy in the afternoon. It was the first Monday in February after all. So while the phones weren’t ringing off the hook Boldchat was. For those of you who don’t know what I am talking about it is a new interactive service that we launched about two years ago where we can talk live to customers when they log on to our website. It allows them to ask questions without ever having to pick up phone. If you haven’t checked it out I suggest you give it a try. It’s pretty cool.Anyway back to my story. This week’s customer comes all the way from San Francisco. He was planning a last minute trip for him and his wife and wanted to see three shows while they were here. Their first choice was Billy Elliot and then he asked me to suggest two others that he might like. I suggested Hair as it is one of the best shows on Broadway. He loved that idea. He then mentioned that a friend of his had seen Next To Normal while they were here and thought it sounded different and thought that might be an option as well. I told him that I loved the show and that not only could I get him great seats but at a reduced rate. Same thing with Hair. Well he loved that. In the end I ended up getting him great seats to all three shows and at some great prices as well. Another satisfied customer. Will you be next?
Applause Theatre and Entertainment
311 West 43rd Street
Suite 601
New York,NY 10036
212-307-7050 or 1-800-451-9930
http://www.applause-tickets.com/
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Labels: applause theater service and customer service stories, applause theatre and entertainment service and broadway shows, ticket brokers and customer service stories
Wednesday, October 14, 2009
Applause Customers Make My Day
Broadway ticket buyers spend allot of money to attend New York Theater. Why should they pay more than they have to?
I just wanted to share a moment with Applause Ticket News readers about a new customer we made today. Her name is Patricia and she's from Aurora, Colorado. A friend of Patricia's suggested she call Applause for 1 ticket to South Pacific for the last Sunday in October 2009. After speaking with her friend, and feeling comfortable talking with me, he then asked Patricia to give me a call in New York.
Seeing as how Patricia hardly ever gets a chance to visit New York City, and being on a budget, she decided to buy a ticket in the Loge section of South Pacific (somewhat more reasonably priced than an orchestra seat). I suggested the seat in the Loge as the theater is a small one and all the seats are pretty good, especially for the price I gave her. She said "Rich thanks for the great service and with the money you've saved me, I am planning on going to a very nice restaurant for dinner".
We then got to talking. It is amazing and interesting what we all can learn about each other if we just take that extra moment or two. People are really nice when you get to talk with them. Patricia is extremely warm and friendly and will be very pleased when she takes her seat at the Vivian Beaumont Theater in New York's Lincoln Center.
There's a special satisfaction when I make a ticket sale. But it's extra special knowing a customer is very happy with our service. So happy that someone like Patricia said "Rich, I plan on telling lots of people about you and your service".
Although I personally think it's important to give excellent customer service, somehow it is uniquely gratifying when a customer stops and tells you they appreciate the service you've given. So yes, customers really can "make your day" a special one. Patricia did so for me today. I wonder who it will be tomorrow.
To experience superb service and the best seats and prices for Broadway Shows, we hope you'll give us a call. Maybe we can "make your day" a special one too.
Sincerely,
Rich Gladstone
Applause Theater Service
311 West 43rd Street, suite 601
NY,NY 10036
web site
local phone 212-307-7050
toll free 800-451-9930
Become a fan on our Facebook page
Follow us at www.twitter.com/applausetickets
I just wanted to share a moment with Applause Ticket News readers about a new customer we made today. Her name is Patricia and she's from Aurora, Colorado. A friend of Patricia's suggested she call Applause for 1 ticket to South Pacific for the last Sunday in October 2009. After speaking with her friend, and feeling comfortable talking with me, he then asked Patricia to give me a call in New York.
Seeing as how Patricia hardly ever gets a chance to visit New York City, and being on a budget, she decided to buy a ticket in the Loge section of South Pacific (somewhat more reasonably priced than an orchestra seat). I suggested the seat in the Loge as the theater is a small one and all the seats are pretty good, especially for the price I gave her. She said "Rich thanks for the great service and with the money you've saved me, I am planning on going to a very nice restaurant for dinner".
We then got to talking. It is amazing and interesting what we all can learn about each other if we just take that extra moment or two. People are really nice when you get to talk with them. Patricia is extremely warm and friendly and will be very pleased when she takes her seat at the Vivian Beaumont Theater in New York's Lincoln Center.
There's a special satisfaction when I make a ticket sale. But it's extra special knowing a customer is very happy with our service. So happy that someone like Patricia said "Rich, I plan on telling lots of people about you and your service".
Although I personally think it's important to give excellent customer service, somehow it is uniquely gratifying when a customer stops and tells you they appreciate the service you've given. So yes, customers really can "make your day" a special one. Patricia did so for me today. I wonder who it will be tomorrow.
To experience superb service and the best seats and prices for Broadway Shows, we hope you'll give us a call. Maybe we can "make your day" a special one too.
Sincerely,Rich Gladstone
Applause Theater Service
311 West 43rd Street, suite 601
NY,NY 10036
web site
local phone 212-307-7050
toll free 800-451-9930
Become a fan on our Facebook page
Follow us at www.twitter.com/applausetickets
Labels: kelli o'hara and south pacific tickets, ticket brokers and customer service stories
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