HOURS OF OPERATION
Applause is open 365 days a year, 7 days a week.
We can be reached directly Monday thru Saturday 9:00am-8:00pm Sundays 9:00am–5:00pm Eastern Standard.
You may place an order online (which is open 24 hours a day and 7 days a week) or you can call us during regular business hours at 212-307-7050 or 1-800-451-9930 if you'd like to speak with one of our friendly ticket experts.
RESPONSE TIME
When you submit a shopping cart
order you will receive an immediate order confirmation along with delivery
instructions. In
the unlikely event that your tickets are not available, we will contact
you immediately to arrange for alternate seating or suggest other options
for you.
It should be understood that your credit card will be charged and you will agree to pay all charges as they appear on your credit card statement.
SERVICE CHARGE
All prices listed in NEW YORK include a service charge of $5.00, plus 42% service and administrative fee. Please note that certain premium shows will have an additional up charge on them.
LONDON prices include a "value added tax", plus a 25% brokers fee, and a $10.00 per ticket service charge.
TORONTO prices include a $5.00 USD brokers fee, and a 33 1/3% service and administrative fee.
CANCELLATION/EXCHANGE POLICY
Tickets are non cancelable. For all theatre tickets purchased for NEW YORK wherever possible Applause will try to resell your seats to another customer.
If tickets are resold, you will be charged a $50.00 cancellation fee per person. Exchanging tickets for another date might be allowed at the discretion of each individual theatre. When doing so Applause will waive any additional service charge.
TERMS AND CONDITIONS
CONFIRMATION is immediately emailed to you after placing an order for our live inventory. If hotel or other services requested are not available suitable options will be offered. All sales are final. There are no cancellations, refunds or exchanges. Once your credit card has been submitted and approved, which happens moments after you select the “BUY” button on the checkout page, the sale is final.
EVENT CANCELLATION- If a show is cancelled we would need you to send the tickets back to us for a full refund less shipping costs. It is important that you make a copy of the seats and also mail them to us by certified registered mail just to insure we receive the physical tickets so we can, in turn get a refund ourselves from the theatre.
NEW YORK FARES AND RATES for hotel, transportation and other non show ticket services are in effect as of Jan. 1, 2005. The price charged for tickets will be the price you agreed to in your shopping cart purchase. The rates for hotel packages are guaranteed upon receipt of initial deposit thru December 31, 2005 (except where noted).
TICKETS are usually sent by FedEx if given enough time. If not we will advise you to pickup your tickets at our office in New York City located at 311 west 43 rd street, suite 601, New York, New York 10036 Phone contact will be 212-307-7050 or 1-800-451-9930.
SHIPPING of tickets can be sent only to the address that is on file with your credit card company. This address will be verified with your credit card company, so you must use the exact address that your billing statements are sent to, or your order will be rejected during checkout. If you need special delivery for your tickets, then you will have to order by phone. Shipping is made by FEDEX.
PAYMENT AND CANCELLATION
PAYMENT: In general an order placed in our shopping cart will be billed to the credit card you gave us. Travel agency check or money order for hotel packages and non ticket services need to be in U.S. funds drawn on a U.S. bank if tickets are ordered by phone. Credit cards - Visa, MasterCard, Diners Club and American Express. Applause will be responsible for credit card processing.
CANCELLATIONS on hotel packages only (not theatre tickets) are $100.00 per person additional once Applause has processed documents. If package is canceled within 72 hours of arrival, no monies will be refunded. Unused vouchers for all services have no value after completion of the trip. Refunds will be made within 10 days of receiving returned travel documents.
RESPONSIBILITY
Applause Theatre and Entertainment Service Inc., 311 W. 43rd St., Ste. 601, NY, NY 10036 acts only as agents for various transfer companies, hotels, tour operators, etc., who provide transportation and other services included in the tour package and is not responsible for any negligence on their behalf.