Terms and Conditions
CONFIRMATION is immediately emailed to you after placing an order. All sales are final. There are no cancellations, refunds or exchanges. Once your credit card has been submitted and approved the sale is final.
EVENT CANCELLATION: If a show is cancelled we would need you to send the tickets back to us for a full refund less shipping costs. It is important that you make a copy of the seats and also mail them to us by certified registered mail just to insure we receive the physical tickets so we can, in turn get a refund ourselves from the theatre. Please note, if an event is "postponed" to another date and time, these tickets are not "refundable".
TICKETS are usually sent by 2-3 day U.S. Priority Mail or FedEx for an additional fee if given enough time. If not we will advise you to pick-up your tickets at our office in New York City located at 723 Seventh Ave, Suite 902, New York, NY 10019. Phone contact will be 212-307-7050 or 800-451-9930.
SHIPPING of tickets can be sent only to the address that is on file with your credit card company. This address will be verified with your credit card company, so you must use the exact address that your billing statements are sent to, or your order will be rejected during checkout. If you need special delivery for your tickets, please let us know.
PAYMENT AND CANCELLATION
PAYMENT: Travel agency check or money order for Applause services need to be in U.S. funds drawn on a U.S. bank. We accept all major Credit Cards including Visa, MasterCard, Diners Club, Discover and American Express. Applause will be responsible for credit card processing.
RESPONSIBILITY
Applause Theatre and Entertainment Service Inc., 723 Seventh Ave, Suite 902, New York, NY 10019 acts only as agents for various transfer companies, hotels, tour operators, etc., who provides transportation and other services, and is not responsible for any negligence on their behalf.
ORDERING INFO
HOURS OF OPERATION
Applause is open 365 days a year, 24 hour a day, 7 days a week.
We can be reached directly Monday - Friday 9:00AM to 7:00PM, Saturday 10:00AM to 5:00PM, SUNDAY PHONES ONLY PLEASE
You can call us during regular business hours at 212-307-7050 or 1-800-451-9930 if you'd like to speak with one of our friendly ticket experts.
SERVICE CHARGE
All prices listed include all service charges. Please note that certain premium shows will have an additional up charge on them.
LONDON prices include a "value added tax", plus a brokers fee, and service charge.
CANCELLATION/EXCHANGE POLICY
Tickets are non-cancelable. For all tickets wherever possible, Applause will try to resell your seats to another customer.
If tickets are resold, you will be charged a $10.00 cancellation fee per person and be be charged for our service fee. Exchanging tickets for another date might be allowed at the discretion of each individual theatre. When doing so Applause will waive any additional service charge.
EVENT CANCELLATION: If a show is cancelled we would need you to send the tickets back to us for a full refund less shipping costs. It is important that you make a copy of the seats and also mail them to us by certified registered mail just to insure we receive the physical tickets so we can, in turn get a refund ourselves from the theatre. Please note, if an event is "postponed" to another date and time, these tickets are not "refundable".
TICKETS are usually sent by 2-3 day U.S. Priority Mail or FedEx for an additional fee if given enough time. If not we will advise you to pick-up your tickets at our office in New York City located at 723 Seventh Ave, Suite 902, New York, NY 10019. Phone contact will be 212-307-7050 or 800-451-9930.
SHIPPING of tickets can be sent only to the address that is on file with your credit card company. This address will be verified with your credit card company, so you must use the exact address that your billing statements are sent to, or your order will be rejected during checkout. If you need special delivery for your tickets, please let us know.
PAYMENT AND CANCELLATION
PAYMENT: Travel agency check or money order for Applause services need to be in U.S. funds drawn on a U.S. bank. We accept all major Credit Cards including Visa, MasterCard, Diners Club, Discover and American Express. Applause will be responsible for credit card processing.
RESPONSIBILITY
Applause Theatre and Entertainment Service Inc., 723 Seventh Ave, Suite 902, New York, NY 10019 acts only as agents for various transfer companies, hotels, tour operators, etc., who provides transportation and other services, and is not responsible for any negligence on their behalf.
ORDERING INFO
HOURS OF OPERATION
Applause is open 365 days a year, 24 hour a day, 7 days a week.
We can be reached directly Monday - Friday 9:00AM to 7:00PM, Saturday 10:00AM to 5:00PM, SUNDAY PHONES ONLY PLEASE
You can call us during regular business hours at 212-307-7050 or 1-800-451-9930 if you'd like to speak with one of our friendly ticket experts.
SERVICE CHARGE
All prices listed include all service charges. Please note that certain premium shows will have an additional up charge on them.
LONDON prices include a "value added tax", plus a brokers fee, and service charge.
CANCELLATION/EXCHANGE POLICY
Tickets are non-cancelable. For all tickets wherever possible, Applause will try to resell your seats to another customer.
If tickets are resold, you will be charged a $10.00 cancellation fee per person and be be charged for our service fee. Exchanging tickets for another date might be allowed at the discretion of each individual theatre. When doing so Applause will waive any additional service charge.
